Deeside Dragons Ice Hockey Club

Ticket Terms & Conditions

Last updated: February 2026

These Ticket Terms & Conditions apply to all ticket purchases made through:

  • dragonsihc.co.uk
  • dragonsihc.com

By purchasing or using a ticket for a Deeside Dragons fixture, you agree to the terms outlined below.

1. Venue Information

All home fixtures are played at:

The Den – Deeside Ice Arena
(“the Venue”)

Entry is subject to these Ticket Terms & Conditions, the Deeside Dragons Rink Regulations, and Gwella’s own Arena Rules and Venue Conditions of Entry, which apply at all times within the arena.

2. Ticket Types

Deeside Dragons Ice Hockey Club offers the following ticket categories online:

  • Adult Tickets
  • Child Tickets
  • Family Tickets

Family Tickets are strictly for members of the same household family group only. They are not intended for a family plus additional friends or non-family attendees.

The club may also offer:

  • Season Tickets
  • Playoff and Special Event Tickets
  • Sponsor or Complimentary Tickets (issued at the club’s discretion)

Ticket availability may vary depending on fixture demand and capacity limits.

3. Ticket Purchase Requirements

All ticket purchasers must hold a registered account on the club website.

We do not offer guest checkout.

It is the purchaser’s responsibility to ensure all booking information is accurate at the time of purchase.

4. Concession Tickets (In-Person Only)

Concession tickets are not currently available for purchase online.

Eligible concession tickets may be purchased in person at Deeside Ice Arena on game day, subject to availability and proof of eligibility.

Valid proof may be requested at the point of entry.

The club reserves the right to refuse entry or require an upgrade where eligibility cannot be confirmed.

5. Ticket Delivery and Entry

Tickets are issued electronically and will be made available to supporters in the following ways:

  • Sent via email confirmation as an e-ticket, and
  • Accessible at any time through the supporter’s registered account under:
    My Account → My Tickets

Supporters may present tickets for entry:

  • On a mobile device, or
  • Printed at home

Supporters may screenshot their ticket for personal quick access on match night.

However, tickets must not be duplicated, altered, or shared for misuse. Any supporter attempting to use copied or transferred tickets for unauthorised entry may be refused admission, and the associated account may be suspended.

Each ticket is valid for one entry only and will be scanned on arrival.

Supporters are responsible for ensuring they can access their ticket prior to arrival.

The club is not responsible for tickets that are lost, deleted, or inaccessible due to:

  • Email delivery issues
  • Device failure
  • Account access problems caused by incorrect login details
  • Tickets being purchased using an incorrect or misspelt email address provided at checkout

Supporters are encouraged to ensure their email address is correct and up to date. Registered users can review and manage their account details at any time via:

My Account → Account Details

6. Seating Policy

Unless otherwise stated, all games operate on an unreserved seating basis:

  • Seating is first come, first served

Some seats may be marked as reserved for Season Ticket Holders. These seats must remain available for the named holder.

For high-demand fixtures, the club may implement allocated seating or seat selection at checkout. Where this applies, it will be clearly stated during purchase.

7. Children and Supervision

Children are welcome at Deeside Dragons fixtures.

To ensure a safe and enjoyable matchday environment for all supporters, the club reserves the right to introduce requirements for younger attendees to be accompanied by a responsible adult, particularly where matchday behaviour or safety concerns arise.

Parents and guardians remain responsible for the supervision of children attending games at all times.

8. Refunds, Cancellations and Abandoned Games

Refund Policy

Ticket purchases are non-refundable except where required by law.

Cancelled or Postponed Fixtures

If a fixture is cancelled or rescheduled, tickets will automatically remain valid for the rearranged date.

Refunds will not normally be offered in these circumstances.

Abandoned Matches

If a match is abandoned after two periods of play, no refund will be issued.

Matchday costs are incurred regardless of completion, and curtailment or stoppage does not automatically entitle ticket holders to a refund.

The club must protect its ability to operate sustainably.

9. Behaviour and Conduct

Deeside Dragons is a community-focused, volunteer-run club. Supporters are expected to behave respectfully at all times.

The following will not be tolerated:

  • Abusive or threatening behaviour
  • Racism, discrimination, or hate speech
  • Aggression towards players, officials, volunteers, or staff
  • Alcohol-related disorder
  • Throwing objects onto the ice or into spectator areas

The club reserves the right to refuse entry or remove any individual without refund where behaviour breaches these standards or venue regulations.

10. Safety Warning – Flying Pucks

Ice hockey is a fast-paced sport and pucks may leave the playing area.

By attending, supporters acknowledge that:

  • Flying pucks present a risk of injury
  • They remain responsible for their own awareness and safety
  • Extra care should be taken when seated near the glass

The club and venue accept no liability for injuries caused by failure to observe match play.

11. Photography, Filming and Live Streaming

Deeside Dragons games may be:

  • Live streamed
  • Photographed or filmed for promotional purposes
  • Used in club social media content, highlights, or marketing materials

By attending, you consent to the possible use of your image or likeness in such content.

If you have concerns, please contact the club in advance at:
Ticketing Contact Form

12. Ticket Resale and Misuse

Unauthorised resale of tickets is not condoned.

Any supporter found:

  • Reselling tickets above face value
  • Selling tickets through unauthorised channels
  • Misusing complimentary tickets
  • Attempting to duplicate or share ticket access

may have their account removed and future access restricted.

Supporters found to have deliberately purchased an incorrect ticket type or repeatedly breached ticket conditions may also have their online account restricted or removed.

13. Liability Disclaimer

Attendance is at your own risk.

The club is not responsible for:

  • Travel or accommodation costs
  • Personal property loss or damage
  • Disruption caused by events outside the club’s control
  • Circumstances beyond the club’s control, including weather disruption or league scheduling decisions

Nothing in these Terms limits liability where unlawful to do so.