User Guide

How to Buy & Use Your Digital Tickets

Everything you need to know about purchasing tickets, accessing them on game night, and getting into the venue.

1

Buying Your Tickets

Quick and secure online purchasing in just a few clicks.

Choose Your Game

Browse upcoming fixtures and select the game you want to attend. Check dates, times, and venue details.

Select Ticket Type

Pick from available ticket categories - Adult, Concession, Junior, Family bundles, and more.

Secure Checkout

Complete your purchase with our secure payment system. You'll receive instant confirmation.

Receive Confirmation

Your e-tickets are emailed to you immediately and stored in your account for easy access.

Account Required

You'll need to create an account or log in to purchase tickets. This ensures your tickets are securely stored and always accessible.

2

Accessing Your Tickets

Your tickets are always available - in your email and your account.

My Tickets tab in My Account showing your game tickets with QR codes

Find Your Tickets in My Account

Your game night tickets are stored in My Account under the My Tickets tab for quick and easy access.

  • Tickets are emailed to you after purchase
  • Also stored in your account for backup
  • Quick access on game night from any device
  • View Active Tickets, Used Tickets, and Season Passes
Go to My Tickets

Email Delivery

Check your inbox for the confirmation email with your ticket attachments and QR codes.

My Account

Log in and go to My Tickets to view, download, or display your tickets anytime.

Mobile Ready

Access your tickets on any device - phone, tablet, or computer. No app required.

3

On Game Night

Getting into the venue is quick and contactless.

1

Open Your Ticket

Pull up your ticket from your email or My Account. Make sure the QR code is clearly visible on your screen.

2

Show at the Gate

Present your QR code to the staff at the venue entrance. They'll scan it with their device.

3

You're In!

Once scanned, you're checked in. Head to your seat and enjoy the game!

One Scan Per Ticket

Each QR code can only be scanned once. After entry, the ticket is marked as used to prevent duplicate entries.

Pro Tips

Make your game night experience even smoother.

📸

Screenshot Your QR

Take a screenshot before you arrive in case of poor signal at the venue.

🔋

Charge Your Phone

Make sure your device has enough battery to display your ticket at the gate.

Arrive Early

Give yourself time to find parking and get through the gates before face-off.

☀️

Increase Brightness

Turn up your screen brightness so the scanner can read your QR code easily.

Need Help?

We're here to help if you run into any issues.

Can't Find Your Tickets?

Check your spam folder for the confirmation email, or log into your account and go to My Tickets.

QR Code Not Scanning?

Increase screen brightness, remove any screen protector glare, or ask venue staff for assistance.

Need to Contact Support?

Visit our contact page for support and we'll get back to you as soon as possible.

Enjoy the game! Go Dragons! 🐉